Hi, I'm Adam Shadi
Customer Success professional who doesn't just use AI tools — I build with them. 4 live products and an AI agent system, shipped from scratch.
My background spans customer support, sales, and relationship management — but what really drives me is helping customers succeed over the long term. At CoinList, I managed 100+ daily tickets while keeping CSAT above 95%, built knowledge base content that cut repeat contacts, and worked with product teams to ship features customers actually asked for. In sales, I hit a 930 NPS with 97% perfect surveys — not by pushing deals, but by making sure every customer got the right fit.
Through all of it, I realized something: I get more satisfaction from making sure a customer is happy six months later than I do from closing a deal and moving on. I want to be in a role where success is measured by customer outcomes, retention, and satisfaction — not just revenue.
Then I went all-in on AI. Not courses. Not certificates. I taught myself prompt engineering, multi-LLM orchestration, and workflow automation with tools like ChatGPT, Claude, Ollama, and N8N — then shipped 3 live products to prove it. I bring a process improvement mindset, cross-functional collaboration skills, and the technical depth to troubleshoot real problems and automate the repetitive stuff so I can focus on what matters — the customer.
I'm currently looking for Customer Support and Customer Success roles — remote or in the Seattle/Tacoma area. If you're hiring or know of opportunities, let's connect.
Multi-agent AI orchestration pipeline
An autonomous AI pipeline that takes a product idea from concept to deployed website. Coordinates specialized agents — Scout (research), Blueprint (specs), Forge (code), Sentinel (security), and Hype (marketing) — all orchestrated without manual handoffs. Every product below was built using this system.
AI product naming + domain checker
Describe your product, get AI-generated name ideas with instant domain availability checks. Built for founders and makers who are tired of finding out their perfect name is already taken. Live with real users and organic traffic.
Reddit brand monitoring SaaS
SaaS tool that monitors Reddit for brand mentions, keyword triggers, and competitor activity. Delivers daily email digests with sentiment analysis and a live dashboard. Already attracting organic traffic during beta.
AI tool discovery platform
Browse 100+ AI tools by category, search by use case, and get matched to the right tools for your workflow. Features dynamic tool pages, search, affiliate integrations, and a course subscription platform.
This is the "gap" on my resume — and it's the most important part. I'm spending this time teaching myself prompt engineering, multi-LLM orchestration, and workflow automation. No courses. No certificates. I build things. Three live products and counting — the gap speaks for itself.
Camping World — Silverdale, WA
Consultative sales for high-consideration purchases. Managing full customer lifecycle from first inquiry through delivery and follow-up. Building relationships that turn one-time buyers into referral sources.
Haselwood Auto Group — Bremerton, WA
High-volume automotive sales in a competitive market. Consistently performed 46% above team average. Focused on understanding customer needs first, selling second — which is why the numbers followed.
CoinList — Remote
Handled 100+ support tickets daily in fast-paced crypto environment. Maintained 95%+ CSAT while navigating complex compliance-related inquiries. First exposure to working with a fully remote, async, tech-forward team.
Miami University
Aspireship — Certificate
I'm looking for my next Customer Success role — somewhere I can combine my CS experience with the AI skills I've been building. If that sounds like a fit, I'd love to hear from you.